Support
Tragly provides direct email support for all agency customers.
Support Channels
| Channel | Address | Use for | Response |
|---|---|---|---|
| Technical support | Support ticket form | Tracking issues, dashboard questions, forwarder configuration, event debugging | 1 business day |
| General / Sales / Pilot | Support ticket form | Pilot access requests, billing questions, onboarding | 2 business days |
| Privacy / Data | [email protected] | GDPR requests, data deletion, DPA enquiries, legal notices | 5 business days |
Working Hours
Monday–Friday, 09:00–18:00 CET. Enquiries received outside working hours will be processed on the next working day. Urgent production issues are handled on a best-effort basis outside working hours.
What to Include in a Support Request
To resolve issues quickly, please include:
- Your Tracking ID (format:
TRG-XXXX) - The website/domain you are tracking
- A clear description of the issue — what is happening vs. what you expect
- The event name or type affected (e.g.
page_view,purchase) - Any error messages from the dashboard or browser console
- The forwarder involved (GA4 / Meta CAPI / TikTok / Webhook)
Self-Service Resources
- Help Centre — step-by-step setup guides
- Tragly Dashboard — view your events, clients, billing
- Data Deletion — how to delete your data
- GDPR Rights — exercise your data rights
Ready to get help?
Submit a support ticket — we'll respond within 1 business day.
Submit a support ticket →